Privacy Policy
At In Living Memories, we are committed to protecting your privacy and handling your personal information with care and respect.
This policy explains when and why we collect personal information about visitors to our website, how we use it, under what conditions we may disclose it to others, and how we keep it secure.
We may update this policy from time to time. Please check this page occasionally to ensure that you’re happy with any changes. By using our website, you agree to the terms outlined in this policy.
If you have any questions about this policy or our privacy practices, please contact us at admin@inlivingmemories.com.
Who are we?
In Living Memories is a digital memorial platform dedicated to helping families and friends celebrate and preserve the lives of their loved ones. Our website provides tools for creating, sharing, and maintaining lasting online tributes, accessible via unique QR codes.
How do we collect information from you?
We collect information about you when you use our website. This may include when you:
- Register for an account
- Complete forms (such as to create a tribute or contact us)
- Make a payment
- Interact with our site content
Use of Cookies
Like many websites, In Living Memories uses cookies—small pieces of data stored on your device—to enhance your experience. Cookies help us:
- Remember your preferences
- Improve our website and services
- Analyse anonymous site usage data (using Google Analytics)
- You can disable cookies in your browser settings; however, this may affect your website experience.
Read our Cookie Policy for more details. - Google Analytics:
We use Google Analytics cookies to collect anonymous information such as visitor numbers, site usage, and referral sources.
For more details, see Google’s privacy policy: https://policies.google.com/privacy
How is your information used?
We may use your information to:
- Respond to your enquiries or support requests
- Process your registration, orders, or payments
- Provide, personalise, and improve our services
- Notify you about important changes to our services or policies
- Send you communications you have requested or consented to
We review our retention of personal information regularly and hold it only as long as necessary for relevant activities or as required by law.
Who has access to your information?
We do not sell or rent your information to third parties and do not share your information with third parties for marketing purposes.
Third-party service providers:
We may share your information with trusted partners, such as payment processors or technical support, only as needed to deliver our services. These partners are required to protect your information and may not use it for their own purposes.
If required by law, we may share your information with authorities.
If In Living Memories is involved in a business transfer or restructuring, your data may be transferred as part of that process, but we will take steps to protect your privacy.
Your choices
You have control over the information you receive from us.
If you wish to update your communication preferences or opt out of marketing communications, you can:
Update your preferences in your account settings
Email us at admin@inlivingmemories.com
We will not contact you for marketing purposes unless you have given us explicit consent.
How can you access and update your information?
You have the right to request a copy of the information we hold about you and to update or correct it.
To request this, please email admin@inlivingmemories.com.
Right to erasure:
You may request deletion of your personal data at any time by contacting us.
Security
We take security seriously and take steps to protect your information from loss, misuse, or unauthorised access.
Sensitive information, such as payment details, is encrypted and processed securely.
While we strive to protect your data, transmission over the internet is not completely secure, and we cannot guarantee absolute security.
If you have a password for our site, please keep it confidential.
Profiling
We may use information about your use of our website to provide you with relevant content and improve your experience. We do not use automated profiling for decision-making.
Links to other websites
Our website may contain links to other sites. This privacy policy applies only to our site. Please review the privacy policies of other sites if you follow external links.
Children under 16
If you are aged 16 or under, please get permission from a parent or guardian before providing any personal information.
International transfers
Your information may be stored and processed outside the UK or EU. If this occurs, we ensure adequate protection is in place to safeguard your data.
Review of this policy
We review this policy regularly.
Last updated: July 2025.
Contact us:
For questions, requests, or concerns, please email admin@inlivingmemories.com